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Question: Has my computer repair guy duped me...?

(Posted by: Adrian Fadem on 2010-06-26 02:37:51)

So he actually came in to repair my laptop & then messed it up even more to the point where it needed to be formatted... so after formatting it, he puts in quick heal AV and leaves... later i got an email (on my home computer in which this same guy had put quick heal for me like a week ago) saying it looks like your serial number has been pirated or sumthin like that... btw, the QH he put on my laptop he didnt charge me for (as if to make up for the the fact that it was his mistake that required me to format my laptop in the first place) but has he put a pirated version of my home computer's quick heal... and if so, then is my laptop protected? also, everytime i try to update my quick heal on my laptop i get all these dozens of pop ups which show me detection of trojans & 'suspicious files' on my C drive in documents & settings..... i keep getting a red pop up (even as im typing right now, saying 'DNA scan Warning - 'suspicious file' and also an option - 'restore from quarantine, Do not prompt next time for this file' - do i check this box and say ok?? whats going on!! help! Adrian ps i also ran my own purchased software of advanced disc cleaner 5.0 & it showed me a lotta junk files namd quick heal! crazyGuy - thank u! but still does a pirated version like the one he has given me still WORK? cud it be that coz of the pirated version iv now got a virus/ malware? also, do i take the option of 'restore from quarantine, Do not promt me agin about this file next time' option? crazyGuy - sorry also forgot to mention the email that warned me of a pirated version beng used by someone also mentioned that i need not worry coz quick heal will make sure that version is stopped from working...

Posted by: bhupi on 2010-06-26, 06:29:13

O mate !!! Got stuck in real problem !!!! first of all, do not panic !! There are many Ways to get out of it !! The most simple method is, Just Uninstall ur Quick Heal antivirus, and then install a new antivirus program (not QuickHeal again, i would recomment AVIRA , d best antivirus program, free to download, and d best protection ). after installing the antivirus, first of all update it , and then scan ur system !!!!!! All of the old viruses of malwares will be removed and u get ur system working good for you !!!' Good Luck !!!

Posted by: CrazY GuY on 2010-06-26, 02:57:49

I think that your laptop might have been infected with Virus or Malware ... which he may have tried to remove ... but might be unsuccesful ... Most of today viruses and malwares once infected ... very difficult to remove ... so he might have asked you and gone for a format ... The Quick heal mail says that the version of Quick Heal is pirated. You can buy a original Antivirus for Rs 1000-1500 valid only for a year ... if you are willing to spend that much amount then buy a original one ... or download free antivirus like Avast or AVG antivirus from download.com and install it. The messages that Quick heal pops means you are PROBABLY infected with a virus again or just a file that quick heal cannot recognize it as valid system file ...

Posted by: Raymond on 2010-06-26, 05:15:41

To the point Find a Local MOM and POP Computer Service company in your area and bring your machine in for a diagnostic test - usually free - then if thjere are repairs they charge. Just tell them that your machine is acting up. Save yourself a lot of aggravation and wasted time. AND, get your machine to run. Firewall = ZONE ALARM - free edition AntiVirus= AVG - free edition

Posted by: Abdul on 2010-06-27, 07:25:54

Uninstall Quick Heal and then install the free Avast 5 anti virus after that do a scan of the C drive